Contact Us

 

General Inquires:

You can either email us at customerservice@dbdpet.com or fill out the form. Both will show up in the same inbox, and we will respond as soon as possible. Feel free to call us, we're friendly! (855)323-5655

 

Phone Orders:

If you would prefer to place an order over the phone that is not a problem at all. Feel free to call us and we can put the order through for you. We are busy here so if we do not answer on the first attempt we will call you back. We are open from 10am to 5pm EST, but most of the time we have someone here from 9am to 6:30 so if don't worry if it's past 5, we will do our best to answer for you . (855)323-5655 

 

Media

If you are a member of the media contact us at info@dbdpet.com.

 

Wondering where your order is?

This is a very common question we get asked and that is why I decided to put the answer on the Contact Us page.

 

  • If your order has been shipped (you will get an email when it does) please put the tracking number into Google and it will pull up the correct links for you to track your package.

 

  • If your order has not been shipped and is Printed and Awaiting Shipment, rest assured it will be shipped out as soon as possible. Sometimes we are out of stock on certain items and we need to get more in. If there is a problem with your order we will reach out to you, as soon as possible, and let you know so that you can be aware of whatever the situation may be.