I originally ordered from Amazon.com and realized that the company directly would be a better route for our purchasing needs. I was right on! Knowing that they care and that they were willing to speak to me on the phone and convey that level of gratitude for my business will keep me coming back over and over again. Secondly did I mention that the product, health and viability of their product is superior to all I have been able to procure locally from all the major pet store outlets in my market. I had NO dead worms... and I have been careful to feed them well and to selectively pick out the pupa over the past two weeks. While we are trying to establish a sustainable farm we have been able to feed our birds and produce a large percentage of adult beetles from the purchase. One final note. When I ordered from Amazon there was a mix up of some sort (that isn't relevant to this final point) when I connected with their customer service line I was given a discount on replacing the "in transit" order. I was happy to except and doubled my order to meet DBDPet's in the middle of a somewhat confusing ordeal. I find when there are too many people between me and my direct need I am the one who suffers in the end. So began my quest to speak to a human. Learning of their goals after the hurricane further strengthened my need to connect with them. When all was said and done I ended up with the "in transit" order as well. The viability of the worms was impeccable and they had been "in transit" for nearly two weeks.