We have set up this page so you can see what is going on, on our side. We will update this page as we experience, or fix any issues.
Last Service Update: 1/20/21
1/15/21 is mostly how we are currently. Our Customer Service Phone Line is back on, (855)323-5655
Shipping is experiencing delays in Dubia Roaches, and Superworms. Also orders are taking longer than usual to ship out. Our oldest non Dubia or Superworm order is 7 days old. We are under intense order volumes, from the holidays, and stimulus checks. Shipping is slowly getting better as we bring on more staff members to help.
Customer Service is backed up due to an increase in order volume and shipping delays. We have temporarily shut down our Customer Service phone line, so our staff can focus on emails. Please send an email if you have any questions, firstname.lastname@example.org, please see below for estimated wait times.
Estimated Wait Times
Phone: n/a temporarily as we work through our email backlog
Email: 4-5 day backlog for new emails. We hope to have answered everyone by the end of this week (1/15/21)
Facebook: Please do not message us on FB. We are behind on answering these messages, but actively catching up. Once we do, we will be removing the ability to message us through there. If we can keep all our messages coming through one place, we hope it will make Customer Service more efficient, thus shortening our response times.
Small and Medium Dubia are in very short supply. We have reduced maximum order size to 100.
Superworms are in short supply. We have reduced maximum order size to 100. See Superworm Shortage for a more in depth post about what is going on with Superworms.