Feel free to reach out to us at any time for any questions, or concerns you may have. We will be happy to help you M-TH 10-5 EST, Friday we are open 10-3. We allow scheduled appointments on Saturdays with 4 days notice. Please call us to schedule an order pickup on Saturday.Please click here to fill out our new automated Live Arrival Guarantee Claims online! Please allow us time to process the claim, and you will see either a refund or replacement processed within 48 business hours.